Student Complaints

Students who have complaints relating to issues that are covered by the student code of conduct should follow the institution's process for filing a complaint. The student code of conduct is found at http://www.neumont.edu/cmsdocuments/Current_Student_Handbook.pdf, see Appendix Two, Article IV.

Students may consider contacting the institution’s accrediting body if they believe that the University has not adequately addressed a complaint or has other concerns appropriate for its accrediting body to consider. Students can contact the Accrediting Council for Independent Colleges and Schools (ACICS) online at acics.org, select “About Us” and “Complaint Procedures” or at 750 First Street, N.E., Suite 980, Washington, DC 20002-4241, (202) 336-6780.

Students who have complaints against the college/university relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection, 160 East 300 East, 2nd Floor, Salt Lake City, UT 84111, Telephone No. 801-530-6601, Toll Free in Utah at 1-800-721-SAFE or online at www.dcp.utah.gov/complaints/index.html.

In addition, students involved with distance and correspondence education can file a complaint with their state's enforcement authority, found at http://www.sheeo.org/node/434. Scroll through and click the “Student Complaint Process by State” link.