/Institutions/Neumont-University/json/2019-2020/Catalog-local.json

/Institutions/Neumont-University/json/2019-2020/Catalog.json

Student Complaints

Neumont College of Computer Science is committed to treating all members of our community fairly and respectfully. Any person directly aggrieved by an alleged violation of the Student Code or any faculty member, student, or staff member may submit an oral or written complaint to the Director of Student Affairs within 30 business days of the date of discovery of the alleged violation.

Director of Student Affairs
143 South Main Street, Room 103
Salt Lake City, UT 84111
Email: studentaffairs@neumont.edu
Phone: 801-302-2940
Fax: 801-302-2811

Students who have complaints relating to issues that are covered by the Student Code of Conduct should follow the institution's process for filing a complaint. The student code of conduct is found at http://www.neumont.edu/cmsdocuments/Current_Student_Handbook.pdf, see Appendix Two, Article IV.

For more information, please download the Student Complaint Form. You may also review our grievance process, which is detailed in the current Course Catalog and the Student Handbook.

If Neumont does not resolve the complaint, distance education students may file a complaint with the Utah Board of Regents at www.higheredutah.org/sara. The Board of Regents will only consider complaints that were previously unresolved by the institution and may refer a complaint to another agency for investigation.

In addition, students involved with distance and correspondence education can file a complaint with their state's enforcement authority, found at https://wcetsan.wiche.edu/resources/student-complaints . Scroll through and click the “Student Complaint Process by State” link.

Students who have complaints against the school relating to fraud, false advertising, or other deceptive practices can file a complaint with the Utah Division of Consumer Protection.

Utah Division of Consumer Protection
160 East 300 South, 2nd Floor,
PO Box 146704
Salt Lake City, UT 84114-6704, 
Phone: 801-530-6601, 
Toll Free: 1-800-721-SAFE 
www.dcp.utah.gov/complaints/index.html.

Schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the ACCSC. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges 
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201
(703) 247-4212
www.accsc.org

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting the Office of Student Affairs or online at www.accsc.org.